DO NOT use Renew-It Randburg! Save yourself the trouble!

I delivered my car to Renew-IT Randburg on 19 January 2023 for repairs after receiving approval from my insurer iWyze.

On 25 January (a week later), I logged in to check the status online and it was still at disassembly (stage 1). I then tried to contact my assigned Customer Service Agent (CSA) - Prisca Matlhoma, but to no avail as she was unavailable for calls. Also sent an email. I eventually got a call back from her and she advised that she doesn’t know why my car is still at disassembly stage but she’ll find out. She then got back to me via WhatsApp saying that there’s “additional logged” and they are awaiting for assessor to approve. That was the last I heard on that.

This week, 30 Jan to be exact, I took it upon myself to phone in and follow up again, as the status is still “dissembling” and no further communication for the customer service agent. I was told Prisca is not at work and handed to a Mary-Ann who confirmed that its indeed still waiting approval for “additional”.

The question that if an additional approval is causing the delay, who is chasing up on it? This was answered yesterday via WhatsApp by the customer service consultant assigned to me as follows: “ The is nothing we can do if your insurance they delaying the process”.

By far the worst service I’ve ever bared witness to.

Through my own efforts, I found the name and contact details of the assessor, he is from Straightthrough )assigned by iWyze). Called him to find out why he had not approved these “additionals” - to which he said he had approved them on 26 Jan 23 (also a week after they were logged) but then Renew-it resent them, no one knows for what!

I’ve emailed the Renew-it Randburg branch Manager, Sophia Essack, no response. The branch has a gate keeper (receptionist) who is instructed to tell disgruntled callers that “she is currently in a meeting, can she call you back”. Of course that will never happen.

My writing this review will neither move Renew-ot Randburg nor get my car repaired sooner because I know they simply do not care. The reputation speaks for itself, as you can see with all the bad reviews.

However I will write it so that it may help any person who comes across it before they consider using Renew-it. Even if its just one person.