Disturbingly Bad Service From Renew-It Randburg

You received Authorisation on 23rd of Jan 2020, to date no one called me, I did not even know who my service advisor was till I called. to date the service advisor (Patricia) has not called to update me on progress. Only one SMS that she sent to me on 04 Feb 2020 saying that they await a few parts. Now the rental car I am currently using is due back on Sunday the 16th of FEB 2020 but I still remain in the dark as to how far the repair for my car is. I mentioned that I felt a bit of uncomfortable movement of my Dash after the accident and no one came back to me with regards to this. I don't even know what is being done on my car. Anele Mbongwa is something else though, different to everyone at renew-it. She called me just after my car got delivered to them just to check if I am ok. I think that is great! Wonderful service. Not sure about the rest