Dissapointed customer lack of feedback

I write this post with great dissapointment, my husbands car was ****** and recovored on the same day ( the inside was totally destroyed , our insurance company did take a little bit longer than they should have to authorize the claim (/we still suspect it was an inside job from. VW, syndicates within the organizatio.n I said to the insurance company we wanted to use RENEW IT RANDBURG AS WE HAVE ONLY HAD GOOD SERVICE FROM THEM , BIG MISTAKE Neither VW nor RENEW IT have bothered to give us feedback we have had to follow up constantly , today we are told the barrel and key lock that needs replacing could take up to 3 weeks , ( we phoned and obtained the info ) my husbands rental car term is coming to an end in the next week or so , fortunately he had the use of another car for the first 2 weeks or else we would be in a pickle, I could kick myself for requesting RENEW IT RANDBURG , I have only had good service in the past but this time I am very dissapointed and don’t think I will ever use or recomend them again . Very dissapointed client .......