DISHONESTY, EXCESSIVE DELAYS AND POOR SERVICE AT RENEW-IT RANDBURG

We have received a very bad service from RENEW IT Randburg even before they could start any repairs on the car.

After being told that they were still waiting for parts from BMW close to a month since they got the car, only to find that there is no order they made at BMW.

We even wrote a formal complaint to BMW Sandton Branch as we were told that they are the ones who have been delaying.

While the car is waiting these parts, we are spending money every single day on rentals because we have to travel daily. At the time of writing this we have spent more than double the excess fee we will be paying once repairs are done.

After our own inquiry we found that RENEW IT was not honest and now they told us that the parts are ordered from AUTOZONE. The story about BMW DELAYING???

at this point the car is still with them. No repairs have been done as yet and it's very difficult to get through to the staff.