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KVDS
Kelly Van Der Sandt

1 reviews | Active since Dec 2014

25 Mar 2024, 09:41

Disgusting Service

So disappointed with the level of service from Renew-It Randburg!

My car was towed in on the 19th February 2024 due to an accident and to date which is the 25th March 2024, I still do not have a proper update on what is happening with my car! I have phoned on a weekly basis for an update and I was told last week that my car is in line for panel beating.. IN LINE???? Why has it taken over a month to get started on the repairs? Another thing I picked up was that parts were ordered for repairs that weren't damaged in the first place, still waiting for feedback on this? What concerns me is that if the repairs are taking so long, what will the end result be?

I have left messages and emails but no one has gotten back to me. If it was up to me I would take my business elsewhere!!

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Replies (2)
Renew-it Randburg
Renew-it Randburg's reply25 Mar 2024, 13:32
Official
 
Good day Kelly,

Thank you for taking the time to review us on this platform.
 
Firstly, our apologies for not living up to your repair and service expectations. 

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.

They will be responding directly with you to find immediate resolution. 
 
The Renew-it Team, always@yourservice 
KVDS
Kelly Van Der Sandt's update08 Apr 2024, 10:56
Reviewer Update
Just an update on the previous complaint.. After daily phone calls, a few visits to the branch my car was eventually prioritized. I was told last week that I could collect my car on Friday, 5th April. When I called to collect my car, I was told the work was not completed and I could collect on Monday, 8th April as they did not want to rush the work. I have called the branch this morning and I was told the wrong parts were delivered and my car wont be ready for collection today. I am beyond frustrated with Renew-It. I just want my car back!!!