Disappointed Customer

I had a repair done with renew it about a month back. During the repair communication was not great (something that I did point out to head office in hopes that it would get better). Anyway, I collected my vehicle and was told that I'd be called the next day regarding an item of mine that disposed of despite me giving clear instruction not to do so. Anyway, fast track, I'm hear two weeks later, the person I was dealing with Jacqueline Senna refuses to even take my calls or respond to emails despite having reassured me that I'd be called back. And I also mentioned that I have questions around the repair of which she still refuses to call. If anything, I'm not happy with the repair. They just showed that once you pay and leave, they just want you to GO AWAY.