Customer service non extstent

Was involved in an accident on the 19th of Oct and insurance approved my Tuesday the 4th of November and send approval to Renew it Randburg to start . They did not do anything until the Friday cause I called ,Parts took 2 weeks before they arrived and my car has been in panelbeating for the last two weeks and Tuesday will be the 3rd week. When I called this week they took me that one of their machines was broken that is why they could not start with my car. Their estimated time to complete my car was the 27th of November.Today is the 1st of the new month my car is still in panelbeating. I month with renew it, this is not only inconveniencing but costly as now I now pay for alternative transport