Customer service is terrible

HI , WE HAD AN ACCIDENT JAN 2020 , CALLED INSURANCE CO AND THEY SENT OUT TOW TRUCK TOWED VEHICLE( GOLF 7R ) TO RENEW IT RANDBURG . FROM DAY ONE I HAD TO EMAIL THEM AND PHONE THEM TO FOLLOW UP ON MY VEHICLE . IN FEB RECEIVED MY VEHICLE . ALL LOOKED GOOD ON THE OUTSIDE . DROVE AWAY WITH THE VEHICLE THERE WAS A SLIGHT RATTLE ON THE VEHICLE . THE VEHICLE DOES NOT GET DRIVEN EVERYDAY SINCE BOTH MY HUBBY AND I HAVE COMPANY CARS . THE RATTLING SOUND WAS GETTING WORSE , MARCH WENT INTO LOCKDOWN SO COULD NOT SEND VEHICLE BACK . CONTACTED THEM IN MAY TO CHECK IF THEY OPEN , THEY ADVISED THAT THEY WERE OPEN , TOOK MY VEHICLE IN DROVE ALL THE WAY TO RANDBURG ONLY FOR THEM TO TELL ME THEY NEED AUTHORISATION FROM MY INSURANCE BEFORE I LEAVE THE VEHICLE WITH THEM , BROUGHT VEHICLE BACK HOME , EVENTUALLY TOOK VEHICLE BACK ABOUT TWO TO THREE WEEKS THEREAFTER , THEY NEED TO SORT OUT RATTLE AND VIBRATION ON THE VEHICLE . WAS ASKED TO COLLECT VEHICLE AS PROBLEM IS SORTED (THE RATTLING SOUND ) THE VIBRATION I WAS TOLD LEFT SIDE CV BOOT RUBBER DAMAGED DUE TO WEAR AND TEAR . IN DECEMBER BEFORE GOING ON HOLIDAY MY VEHICLE WAS SERVICED AND CHECKED PROPERLY, WITH NO ISSUES . DAMAGE TO MY VEHICLE WAS ON THE LEFT SIDE . AND THE DAMAGED CV BOOT IS ON THE LEFT SIDE. VEHICLE CAME BACK ONLY TO FIND THE RATTLE STILL THERE , THEIR AFTER SALES IS PATHETIC , AND THEY LOOK FOR EVERY EXCUSE NOT TO FIX THE VEHICLE . THE INSURANCE CO ADVISED THAT THEY WERE PAID FOR THE REPAIRS AND IT MUST GO BACK TO THEM , TOLD THEM THEY NEED TO COLLECT I WILL NOT DRIVE BACK TO THEM . VEHICLE COLLECTED BY RENEW IT MECHANIC . RATTLING SOUND AND VIBRATION . OK SO RATTLING SOUND NOW SORTED( SO THEY SAY ) ,THE NEW OUTCOME TO THE VIBRATION ON MY VEHICLE IS THAT THE RIMS ARE BUCKLED AND MY TYRES ARE WORN OUT . I ASKED FOR A REPORT ON THAT SINCE IT WAS TAKEN TO TIGER WHEEL AND TYRE MIDRAND , I WAS ISSUED WITH A LETTER ON A LETTERHEAD CONFIRMING THAT , NO SIGNATURE NOTHING , HOW UNPROFESSIONAL . JUST TO SAY MY VEHICLE WAS TAKEN PREVIOUSLY TO ANOTHER PANEL SHOP(AUTO EXCELLENCE SANDTON ) LAST YEAR SOMETIME WHEN I HAD A SMALL ACCIDENT , WHEN I RECEIVED MY VEHICLE BACK , IT WAS ONE HUNDRED PERCENT NO ISSUES PICKED UP AFTER THAT PANELSHOP WORKED ON MY VEHICLE .THEIR SERVICE WAS EXCELLENT . AND THE WORK THEY DID WAS EXCELLENT RENEW IT MIGHT SEEM LIKE A HUGE CO AND LOOK ALL PROFESSIONAL BUT THEY NOT . I WOULD LIKE TO ADVISE ABSA IDIRECT NOT TO USE THEM , I SEE NOW ALL THE NEGATIVE REVIEWS ABOUT THIS PLACE. RECEIVED MY VEHICLE AND THE RATTLE IS STILL THEIR.