Customer Service

Item: Renew-it Randburg
Rating: 1
Author: Gerald M

Why is it always the case that those who shout the loudest are served first? Why should you shout to get the service which you have contractually a right to, that is in line with the legislative principle of TCF (treating customers fairly) and is it too much to ask not be discriminate against because you are young and displayed a unheard level of patience?

It's not right how people like to take advantage of others who they view as young or insignificant .

Helpful (0)

Replies (2)

Renew-it Randburg's replyOfficial

13 Jun 2018, 08:58

Good Day

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za

Renew-it Randburg's reply13 Jun 2018, 08:58

Official

Good Day

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za

Gerald M's updateReviewer Update

13 Jun 2018, 11:22

I have contacted the service manager already and nothing has been done about my situation. As it stands I'm still without my vehicle that I was supposed to get back on Friday last week, so it's too late to escalate it to someone who is well aware of what is going on already.

Gerald M's update13 Jun 2018, 11:22

Reviewer Update