TZ
Thandeka Z

1 reviews | Active since Sept 2018

25 Sept 2018, 12:14

****py service

Service in this place is appalling, my car has been there for almost two months now for a very minor damage. every time I call- the consultant says she is going to call me back and she never does, and her feedback has been the same for almost four weeks now, that the car is in assembly, she will go to the work shop and check and call me back and I often have to follow up on her. Owww may I add My car was towed there early morning and when I went there midday to get my valuables a couple of things were missing! you find your staff nicely taped up only to realize later that they've taken what they liked. If you have a choice ask your insurer to find you an altertive repairer just not Renewit.

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Replies (2)
Renew-it Randburg
Renew-it Randburg's reply26 Sept 2018, 11:27
Official

Good Day

Thank you for your feedback.

We wish to apologise for the poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service

www.atyourservice.co.za

TZ
Thandeka Z's update01 Oct 2018, 12:09
Reviewer Update
Recent feedback from the manager Alvin at the workshop, says they have been waiting for the part that they just got 15 minutes ago, meaning that Jacqui and Lorna have been lying to me about the car being ready and waiting for the quality check! what a disgusting service!