Changed Perception

My vehicle was in an accident on October 2014. My insurer took the vehicle to Renew IT Randburg. They had the car for 2 months or so and the work done was not good at all. The service consultant from Renew IT Randburg constantly fed me incorrect information. I was extremely disappointed with RenewIT Randburg at this point.<br> <br> After a call to my Motor Manufacturer Customer Service department, Mr Rodney Pillay one of Renew IT's Directors contacted me. He met me a few days later and apologised for the poor service and quality of work. He then assured me that he will personally attend to my vehicle and ensure that I am more than satisfied with the work done.<br> <br> Mr. Pillay kept me in the loop and was meticulous with the details as well as the work being done by his team. It took a further month to get the vehicle repaired to standard as well as to my satisfaction. He also adhered to my every request with regards to my vehicle.<br> <br> I am impressed with the work done so is the dealership that I purchased the vehicle from. I have since received numerous compliments on the vehicle.<br> <br> I would like to say a very big THANK YOU to Mr Pillay and I can clearly see that you lead by example.