Bul**** and frustrated

As a customer, I honestly feel bul**** and taken advantage of by Randburg Renew-It Centre's service on my car...my car was taken there by my insurance in February when I had my accident. The assessment said the radiator needs to be replaced...I understood that parts needed to be ordered and all...Late March they received tha parts and said they are working on the car....Once a week I will get an sms/email and a call to tell me what stage they are on...Ok, now in April they said they are on the painting stage, meaning they are almost done and Jacqui assures me on the once a week phone calls as she tells me the car will be out soon they are finishing on the painting. But now it was end of April and still being told that the car is being painted....I even called in my insurance to check with Renew-It what kind of painting process they are doing for 3weeks....we struggle to get Renew-It explanation on this and only now to be told via sms that the car doesn't start, they think it's an Engine issue or battery issue....from nowhere.... I mean it doesn't start how if they have been working on the car assembling and painting it as per their emails/calls every week reassuring me that il get the car soon.....something doesn't add up and I'm left all alone stranded without a car while Renew-It Randburg sits not working on my car saying it has a battery /engine issue now after 2 months of them promising that the car will be out soon....its frustrating and disappointing that the people we trust they turn to don't care