TD
Timo D
1 reviews | Active since Jun 2012
20 Aug 2024, 15:59
Be careful of this place. You will have your car stuck here for weeks and weeks.
I will keep posting reviews even if you remove them. Better to address the issue than hide reviews. My car has been there for 14 days with no clear updates or time of completion the repair was minor and you did not start working on it for the first 10 days it was there. Perhaps you would like to explain to me why you take in new vehicles when you don't have capacity? No one calls, or returns calls. I don't understand why insurance compenies would work with you but there is definitely something untoward goin on here. Other online review platforms show the level of competency that you operate at.
Helpful (0)
Replies (4)0
Replies (4)
Renew-it Randburg's replyOfficial
20 Aug 2024, 16:39Good day Timo,
Thank you for taking the time to review us on this platform.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.
They will be responding directly with you to find immediate resolution.
The Renew-it Team, always@yourservice
Renew-it Randburg's reply20 Aug 2024, 16:39
Official
Good day Timo,
Thank you for taking the time to review us on this platform.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.
They will be responding directly with you to find immediate resolution.
The Renew-it Team, always@yourservice
TD
Timo D's updateReviewer Update
20 Aug 2024, 17:23Thank you for your copy & paste response. My email sent to your service team at 13:42 today was ignored as has become the norm. No reply, no updates, no explanations. Simply ignored like I have been from the start. Still don't know what is happening or why my car has been there for so long without being worked on. Just ignored.
TD
Timo D's update20 Aug 2024, 17:23
Reviewer Update
Thank you for your copy & paste response. My email sent to your service team at 13:42 today was ignored as has become the norm. No reply, no updates, no explanations. Simply ignored like I have been from the start. Still don't know what is happening or why my car has been there for so long without being worked on. Just ignored.
Renew-it Randburg's replyOfficial
21 Aug 2024, 11:45Good day Timo,
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.
They will be responding directly with you to find immediate resolution.
The Renew-it Team, always@yourservice
Renew-it Randburg's reply21 Aug 2024, 11:45
Official
Good day Timo,
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.
They will be responding directly with you to find immediate resolution.
The Renew-it Team, always@yourservice
TD
Timo D's updateReviewer Update
23 Aug 2024, 10:40I was again promised I'd be getting regular updates since my complaint and that I'd receive a call every afternoon ... surprise surprise, no call. Surprised you guys can stay open when operating like this. Most unprofessional company I've ever dealt with.
TD
Timo D's update23 Aug 2024, 10:40
Reviewer Update
I was again promised I'd be getting regular updates since my complaint and that I'd receive a call every afternoon ... surprise surprise, no call. Surprised you guys can stay open when operating like this. Most unprofessional company I've ever dealt with.