Bad service is what they’re good at

I took my car to Renew it Randburg 13 working days ago. Last week Friday was day 10 of which the car was supposed to be ready by, no call, no email, no update whatsoever. On Monday I phoned the same Jacqueline who’s supposed to give me an update on what the mishap is and the way forward, I left over 3 messages 4 hours apart she did not even bother to call me back. On the same evening someone phoned on her behalf to confirm that they received my message that I want the car by Wednesday midday as I’m leaving the country, this lady confirms that it will be ready but she’ll call me on Wednesday morning to confirm collection time.

Wednesday came, guess what *the lady with no name* doesn’t call me. Someone else Jacqueline calls pretending to be all confused. That was at 9am and she tells me that 12 noon will not be possible, she’ll confirm the time and get back to me, she did not bother getting back to me. I arrived at the panel beater at 15:05, only to be attended to by someone else again, Sophia, who tells me that the car is not even ready Jacqueline said I told her that I’ll collect the car in three weeks time. I could not believe how she could be so dishonest, not even a misunderstanding, she **** and worse didn’t even come herself to say this to my face. I spent over 2 hours waiting for the car, Jacqueline was no where to be seen and the car was not ready to a point where I had to go rent a car for my trip.

Jacqueline was dishonest and lacks integrity. To lie about the conversation we had, not have the car ready as committed, or even show up to explain “what confused her”, very ********* I don’t know how you do business with such ************* individuals. She was around hiding, kept calling Sopia to check if I’ve left and I guess they covered up for her well.

I hope disciplinary actions will be taken against this nonsensical behavior!

I left at 16:37 and there was no sign of the car being ready for the to drive off the border.