BAD SERVICE FOR REPAIR

I am so disappointed with renew-it randburg. My car has been in repairs with them since 30th August 2018 after i had an accident on 06 August 2018. They have been giving me updates but they just give me a run around and cannot even state the estimated time they will be completed. The car has been at assembly from 20th september until today, then i got a call that there is still parts missing that they still have to order.

Then really what is the point of having step 1-5. If they don't do a checklist of what is missing from step 1 or needed in order to complete the job. first they ordered the wrong bumper and now all 4 parts are missing. I am frustrated to the fullest to a point i just want my insurance to allow me to take my car out of that panel beater because at this rate i will still be waiting for it end of october. If i knew about the service they give, i would have requested a different panel beater.

This is disappointing client service, very horrible. you feel like you are at their mercy because they have your car and is not a priority for them that's why they don't bother to check what they need to fix first and what parts will be needed. When you are running a business, you do things right the first time.