Bad service during the repair process on car

<p>Our vehicle was involved in an accident on the 13th May 2017. Insurance company recommended Renew_IT in Randburg to do the repairs. Several calls were made to them, messages left to call back and emails were also sent to Gabriel Naidoo. We only received a response from Gabriel Naidoo after it was escalated to Rodney Pillay (Operations Director) as a complaint. Thereafter a quotation was received on the 02nd June 2017 where a 60% deposit was requested, and were advised that the car will take approximately 20 days to be repaired upon receiving the deposit. Deposit was paid on the 05th June 2017.</p> <p>To date, the service we are receiving is pathetic. No actual feedback on when the car will be repaired. They have already missed the deadline that was given to us. However, on the 07th June my husband received an SMS stating ‘he can logon to the website to track progress on the repairs’. Another SMS on the same day stating ‘Awaiting arrival of parts and will move vehicle into repairs ASAP’. To date it is still sitting on stage 3 as per the tracking process (Panel beating and Mechanical).</p> <p>On 03rd July 2017, my husband called to speak to Naomi. Left 2 messages and did not get a call back. On the 05th, he called again and asked to speak to the Operation Director ( Rodney Pillay) and again was told he is not available. He was transferred to a Manager Delita and gave her the run down of the complaint. She called him back later that afternoon and she herself couldn’t understand why the delay and she was going to speak to the Managers in the different departments to get an update and provide feedback. No call was received on the 06th and on the 07th July, and my husband than decided to give them a call at midday. He asked to speak to Delita or Rodney Pillay, again he was not put through to them. He left a message received a call from Delita advising that after speaking to the Operations Director, they will compensate a 5% discount on the full bill amount and they still require another 15 days for the repairs to the vehicle. However, we are not happy with the compensation amount as well as the service delivery, especially having to wait another 3 weeks for the repairs???</p> <p>I will be calling the insurance company as it is evident that Renew it doesn't have the capacity to service their clients.</p> <p> </p> <p> </p>