KB
Karin B

1 reviews | Active since Jul 2016

15 Aug 2016, 19:24

Bad service at Randburg Renew-it

<p>This was the worst experience ever!although the quality of work was acceptable the actual communication was lacking from start.I was advised that the approximate down time would be about 2weeks... I did not get a single call from them after the first week.. I called daily without having my calls returned. When I raised my voice a advisor called me to tell me that my vehicle is being prepared for panelbeating.. .. This after 10days!</p> <p>upon collection of car we discovered that my back park assist sensor was not working.. They advised approximately 4 weeks ago that they would order the part and advise me. To date I have called and left messages for Ilana who is yet to call!is this the type of set cue expected from a mercedes accredited service provide? </p>

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Replies (1)
Renew-it Randburg
Renew-it Randburg's reply17 Aug 2016, 11:31
Official

Hello Symrise1

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za