Bad Service and Miss placing my Car

The First for women Insurance company approved the claim and sent me the email and sms telling me that my car will be repaired by Renew - it Green-stone then i phoned them to speak with Pinky to request her that i need my car to be fixed at their Randburg branch them she agreed and told me it will be done on that day that was in March 2019, then on 3 April 2019 I followed up with First for women then they sent another email confirming that Renew - it Randburg will fix it then i phoned them spoke to Jacqui Smuts then she assured me that the car will be fixed in 10 to 12 working days is the tenth day when i call them again they don't know where my car is and can not locate my car any.