Bad service

I took my car in for hail damage repair on the 08/01/2016. They lady who booked my car in told me the repairs should take about a week. After two weeks i started phoning them to find out what was happening. It is almost impossible to get through and when i did get through i was often cut off or told someone would call me back which they never did. I was told my car was being panelbeated and then painted at least 4 different times. Yesterday i was finally able to fetch my car after it being with Renew it for 7 weeks (49 days). When i inspected my car it was covered in scratches and the number plate was bent. Nobody could tell me what happened and told me the scratches were there when i took my car in. After checking the photos and confirming that the scratches were not there they agreed to fix them. I had to leave my car there again for another day. I am hoping to fetch it this afternoon if it is done. This is without a doubt the worst service i have ever received and i would never take my car back there or let any friends/ family take there car there. I feel like this is equally my insurance company's (Dial Direct) fault because they did not give me a choice of where to send my car