BAD service 101!

Renew-it Randburg's customer service has been atrocious! First of all they told me it would only take 6 days to repair my car and it's been 3 weeks. Secondly, on the day I booked my car in it I waited 2.5hrs for their driver to take me to work which is 8km away. Thirdly, 6 days after booking my car in, I called to find out what the status of my car is and they told me they just received the parts so it's going into the workshop, therefore they had to move the completion date to 22 Feb. The week of the 22nd, I called to find out if it will indeed be ready by the 22nd, Jacqueline gave me the run around. I called on Saturday, 22 Feb and my car was still in the assembly line so I asked to speak to their supervisor because at this stage I just want my car back. They proceeded to send me emails and sms's about how there's been a delay and my car will be ready on 26 Feb. I asked for a courtesy car neither MiWay nor Renew-IT could provide me with one. MiWay don’t want to add it to my insurance policy and Renew IT said that they have an 8 week waiting period of which I’m still waiting.. I call Jacqueline every day to find out when my car will be ready and every day she's either on another call and when she does respond she claims my car is in the assembly/reassembling line. They've delayed completion twice now with no courtesy of offering me a car or Uber voucher to compensate for their inconvenience. Please don't use them, even if your insurance allocates them to you please insist on using another repairs shop, they're cheap for a reason!