TM
Tshepo M

1 reviews | Active since Jan 2019

18 Jul 2019, 09:29

Bad customer service and don't attend to thire mistakes.

My car was taken in as I was bumped into on my right rear fender. The job was properly executed but now the assembling of my vehicle wasnt very professional. 1. My rear right window is not properly adjusted as it does not close all the way up properly, inconvenient as its winter now. 2. My rear right fog light doesn't work anymore. 3. My rear right light isn't *****ed in using all *****s as 1 is missing.

I tried calling and when I do so the guy by the name of Loyd is either busy on the phone or with a client. I have raised this issue with then when I drove there but I was then left unattended for about and an hour as I was told that people wher in a meeting, that was unprofessional and i felt like now that all the monies are paid to them they just don't care anymore.

I am really disappointed in thire customer service and I wouldn't recommend them.

0
Replies (2)
Renew-it Randburg
Renew-it Randburg's reply18 Jul 2019, 10:30
Official
 
Good day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced. We have  escalated this to the Service Manager at the branch for resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968). 
TM
Tshepo M's update06 Aug 2019, 12:49
Reviewer Update
Good day

I have waited for someone from your offices to contact me as you stated on your reply.

Till today no1 from your offices has even attempted to contact me or even arrange anything with me. As expected Renew It does not worry about customer satisfaction after work that they do.