ATROCIOUS WORKMANSHIP & SERVICE, VEHICLE REPAIR IS NOT ROADWORTHY

My car has been with Renew-It Randburg in November 2023. My car was badly fixed by Renew-it Randburg. My hubby met with the assessor from ABSA and it was agreed that indeed there is extremely poor workmanship. The assessor sent an email with a list of items that needs to me replaced and repaired. The entire alignment of the front bumper was totally off, the shocks was making a big noise and was very scaring driving the vehicle. They did not replace the damaged number plate and Fog light although this was included on the estimation cost for ABSA. I took the car back to get fixed again in Jan 2024. It was there for 4 weeks. I was getting the run around on the repairs that needs to be done. For 2 week they were still waiting for the part( sill piece) from GWM, no eta from the agents. Eventually I needed the car although they were still waiting on a part because I had the uber myself to work and my son to school and it was becoming very costly.

On Friday the 16 of February when I went to pick up the car, I was totally shocked. Nothing was done on the vehicle except for fitting an incorrect part. When I asked Thembi why the car was not repaired according to the assessor’s email and what was discussed with Gabriel, the assessor and my husband she said that what is on black and white and what was discussed does not mean that it was approved. I am still unsure by what that was supposed to mean because to my understanding this was as per the first repair approval that was not repaired satisfactory because their very poor workmanship. According to the full report provided by ABSA IT WAS ALREADY INCLUDED AND APPROVED in November 2023.

The one side(LEFT) of my vehicle is M4 and the other incorrectly replaced side is HAVAL M4, POOR FITMENT CLEARLY BECAUSE IT IS THE WRONG PART IS NOT FITTED CORRECTLY AND LOOKS ATROCIOUS. When I asked Thembi the service consultant her what was done, she could not answer me. When I ask her why the number plate and fog light was not replaced, she told me that it was order but they cannot find it, really!!!!My greatest concern is that if the visible items were not repaired what guarantee we have the major items like the shocks, suspension, control arm etc repaired correctly and the vehicle is 100 percentage road worthy. This weekend after driving my vehicle it is really making a noise. The shocks are scary and unsafe driving it. I am now waiting on the assessor to advise a way forward. We cannot get a hold of the manager Justin. We were call he’s always in a meeting. He does not return calls. We sent him another email and we are awaiting feedback from him. If no feedback and outcome EOD today from him, we are going to escalate this to the highest level. Right now, I am afraid to drive the vehicle and put our lives in danger. Renew-it is the worst!! They are incapable of running a business that provides quality workmanship and customer service. WORST SERVICE EVER.