Atrocious service from Patricia

I left my car with re-new it on the 24/03 to have some repairs done after I was in an accident. 3 weeks went by without some much as a call to get an update on the progress. When I did finally get an update on 13/04, I was informed that my car would be ready by Friday 16/04 with only quality control being the possible delay. On Thursday afternoon, I get an SMS stating that my car is only going in for painting and no one had bothered to inform me of the delays. This meant I had to suffer additional costs with car hire and every time I contact Patricia, she is never available. Even when I went into Re-new it on Friday I was helped by someone else. Patricia called me on 20/04 with an update to say the car will be ready on 22/04. I had asked her to arrange a courtesy car for me which she has also failed to get back to me on. She has been the worst customer service person I have ever worked with and for that I would not recommend re-new it Randburg to anyone