Abhorrent service

<p>I was involved in a motor vehicle accident and as such I was referred by my insurance company (Santam) referred me to Renew-it auto body for repairs. As per the referral from Santam I went and dropped off my Vehicle on the 03 Feb. 2017 and I was told that the repair would take approximately 1 to 2 weeks for completion. I was further advised that Brian will be assisting me with updates and should I require anything need I should contact call him. I initially received 1 to 2 sms’s weekly from Renewit however after 2 weeks no further correspondence was given . When I contacted Brian he advised me that they just received the parts for my vehicle and it should be ready by the last week of February. I was not happy about this but understood that things can go wrong and waited until after the 28th of February to call again. This time my experience was not good as I could not get a hold of Brian as I was advised that he was busy with a client and I left messages for him to return my call. I finally got a return call from Brian however I was advised that the vehicle had been moved to the final stage of painting, which is not congruent with the time lines given as I was expecting my vehicle to be ready as per the information I was given by Brian. On the 3rd of March, which is the 5th week without the vehicle and I might add at the mercy of public transport, I finally got my vehicle back. I was assisted by Salim at this point. When I inspected the vehicle, there was a new scratch on the vehicle as well as a dysfunctional central locking system and further to that when I inspected the again at home I discovered that my spare wheel was missing. I advised Salim about the scratch and the broken central locking and he advised that I must return the Vehicle on Monday (6th of March 2017) for everything to be repaired which according to him shouldn’t be more than 4 hours as he was taking the vehicle to Hyundai. When I got there to deliver the vehicle, I spoke to Brian who assured me the car would be ready by the end of the day, which again is a different time line to 4 hours however I accepted this. I waited for a phone call advising me when to collect the vehicle however it was not forthcoming. I called approximately 5 times just to confirm if I need to collect or leave however again Brian was unreachable. He then finally called me back and said he would call me before he leaves work for the day which again did not materialize, so again I am at the mercy of public transport. Today I called numerous times again and when I asked for a manager then only was I put through to Brian who has now told me they are still working on it and today my car will be delivered how do I know for sure with so many broken promises?</p> <p> </p> <p>I feel this is disgusting and I feel like because I am a female I am being taken advantage of and I feel that Renew-it needs to get my issue sorted as it is frustrating and just poor and abhorrent service</p> <p> </p>