LG
Lindsay G

1 reviews | Active since Feb 2015

19 Apr 2018, 20:01

Worst service ever

The wors service i have ever had

Miway arranged for a towing company called first road to tow my vihecle to Renewit Edenvale.

They took 4 days to send out an assesor to inpsect my vihevle just to tell me i have to blown tires and a damage wheel. Something i told them over the phone they day it happened took the 4 days.

Then they gave the aproval to Renewit Edenvale to fix my car.

It took Renewit Edenvale a week before they finaly got 2 tires and a wheel.

Something i could have done in my lunch time at tiger wheel and tires.

It took them another week to call me and tell me the twoing company never gave them my car key so they cant move my car into the repair bay to replace a spare wheel.

Between Miway/firstroad/Renewit edenvale they have been looki g for my car keys for 3 days now.

Miway keeps on promising to call me back but they never do. I have to call them every day.

In light of the fact that their supliers lost my keys miway refuses to give me a courtisey car.

Renewit Edenvale tells me their courticy cars has a 1 month waiting period.

And through all of this i have not heard a single word from Fristroad.

Its been 3 weeks now to replace 2 tires and a wheel.

The worst service i have ever had.

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Replies (1)
Renew-it Edenvale
Renew-it Edenvale's reply20 Apr 2018, 08:20
Official

Good day

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced. The matter is currently being escalated to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @Your Service
www.atyourservice.co.za