Worst customer service from Day 1

Worst service from Day 1, my car was towed there on the 26 January 2020, their receptionist is rude, the adviser called Sandra has never ever taken a call from me and the reason has always been she is busy with customers and I guess that makes me her buddy. She only started contacting me AFTER I had sent a complaint email to the manager on 6th February 2020 which is now 3 weeks ago. According to their useless online track progress my car is still at panel beating/mechanical...so based on how things are done even after I was assured of prioritized service it seems that I will still not have a car for another month. This is appalling considering that I was not even in a serious accident as such and I wonder what happens when cars are extremely damaged. Zero customer service whatsoever and they don't deliver on promises. I will never ever recommend their services to anyone.