Worse service Renew - it Bedfordview

This has to be the worst service I have received in my entire life. My car has been with renew it bedfordview since 1st week and today is the 18th of March and it’s still in mechanical phase. I have tried to call endless times to follow up and get a proper update but to no avail. A lady called Charlene was supposed to call me back and all the time she is busy with a client as if we are not clients. Thie courtesy car was supposed to be returned in the 16th of March but because of this *********** company I have had to extend the time and it’s costing me money. I would like my car to be fixed by latest Saturday and if there are issues, Renew it needs to be liable for my rental fees. I’m now highly kissed off and require management intervention. The email I’m using is someone I dealt with previously, I am hoping Nicole can direct my email to management.