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Jennie S

1 reviews | Active since Jun 2010

15 Feb 2018, 11:40

The most useless bunch of people

What a pity I did not read the reviews of this awful panel beater before trusting them with my car. My insurance gave me a list of approved panel beaters and unfortunately they were the only one on the list that was Merc approved. When I took my car for an assessment they told me what part will be ordered, yet they strip my car and let it stand for days while ordering the part. This all while my insurance is paying for a hired car. The damage is so small to my car and they have had it since the 5th of February. Don't think anyone will call you back regarding your queries or complaints, not even head office. Will never recommend you to anyone as you push our insurance premiums sky high because of all your unnecessary delays. Not sure why all their e-mail addresses are ********** as they do not respond, call back or even care. You cannot even write a review on their facebook page, they block it, they are so useless. This complaint is not restricted to just their branch, but also to the head office, who does not respond to queries on their website.

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Replies (3)
Renew-it Edenvale
Renew-it Edenvale's reply15 Feb 2018, 11:41
Official

Good day

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced. The matter is currently being escalated to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @Your Service
www.atyourservice.co.za

JS
Jennie S's update15 Feb 2018, 11:45
Reviewer Update
Thank you for your automated response, same response as on every single complaint. Let's see if I receive a call. Not going to take a bet on this one.
JS
Jennie S's update16 Feb 2018, 11:30
Reviewer Update
I find it strange how the relationship manager calls me 'because I posted on social media' and he is extremely friendly and tells me now, 2 weeks later, what the car repair process is. Denies that they offer the choice of ordering parts first, which I was told by a staff member one week in. Will call me back later as there is definitely an issue regarding the delay in painting. Don't receive a call back. Call the branch manager last night, after 5pm and very apologetic, says there is an option to order the parts first, different to the comment of the relationship manager. My car will be ready at 2pm today, but I will be contacted by Renew-it. Promises to call back before 8pm regarding my queries, no call back. I end up calling Renew-It at 11h15 as NO ONE HAS CALLED ME!!!, will call me bac****! Do you ever call back? Honestly, I am so disappointed and disgusted by the treatment I am receiving. I honestly believe your 'at your service' slogan needs to be changed to 'we do not call back'. Still don't know if I am getting my car back today or not!!!!