The mafia within Renew-it and Renew-it BAD services

I am very chocked and disappointed with the poor service and thefts of the panel beater Renew-it. My car had an accident and was brought to Renew-it Malboro the following day of the accident. The car (AUDI A5 Coupe) spent about 18 months between Renew-it Malboro then Renew-it Edenvale for the repair. As this was my personal expense not through insurance, I finally got a proposal from Renew-it Edenvale, they accepted to repair the car provided i bring all parts and they will only charge me for labor. I bought all required parts new from Audi to the value of about R50K and the labor charged by Renew-it was R35K. As per Renew-it policy once you pay the deposit only then they will start working on your car. Parts were delivered on the 3rd of November 2017 and deposit of R20K was paid on the 30th of November 2017. They only managed to finalize the repair at about 95% in March 2018 almost 5 months later, after lots of pressure putting on them and trying to deal with their poor customer service and customer negligence. What I realized, is that my car was not a priority for them at all, neither was I treated as a client to them. Despite the deposit of over 50% and delivery of parts on time, my work was still not prioritized but neglected. While my car was at Renew-it premises, it became a subject of stilling of parts, front sensors, engine control unit, steering wheel airbag which they exchange it with another Audi airbag, which is not for my A5 coupe. After the diagnostic and services done by Audi dealership/service center recently, the report shows the damage they have caused which cost me an additional R40K to purchase all missing parts which were ****** at Renew-it premises. All this adverti*****t of Renew-it about them being customer oriented is completely false, after doing my part, i did not get value for money instead I got their bad service and negligence on not securing my car, i suffered more cost because of their poor service and negligence over securing my vehicle. (The back glass was smashed in the accident, Renew-it never covered it and this negligence damaged the entire leather back seat, with rains, sun during all this time)

As to the work that was done, I am not satisfied – the boot is not opening and closing properly, the color not well painted….

Renew-it did not respect their engagement at all.

I have proof to back up or provide: • Renew-it acknowledge of sensors that were ****** from my car in their premises and their agreement to replace them • the period of time my car was parked at Renew-it (which means under their surveillance/safety) • parts supply, deposit and full payment for their labor • a complete/comprehensive Audi diagnostic report, service and repair done on my car (This report provides details about parts that were ******, wire that were cut, steering wheel airbag issue ect…)

Damaged caused: • parts were ****** • back leather seat damaged due to rain and sun exposure (the back was not covering to protect the car from rain and sun despite my request in many occasion) • incurred more cost for keeping my car for almost 5 months of repair after meeting their company requirement

Renew-it this is UNACCEPTABLE - specially when all my engagement with them was done with their managers in Renew-it offices