Shoddy service all round!

<p>My wifes car was involved in an accident. The assessor gave a panelbeater based on where we live, but Renew-IT Edenvale are much closer to home and being Renew-IT one expects a good experience. Well not at Renew-IT Edenvale.</p> <p>The car went in.</p> <p>Phoned every few days to get a progress report, until eventually after standing in their yard for 9 working days and the parts weren't even ordered, "because they were struggling to find the parts", I had enough.</p> <p>I phoned the car manufacturer (Opel) myself who informed me that all the parts required were available and I could have them within a day.</p> <p>I complained to Renew-IT head office, who then got the customer service rep at Renew-IT Edenvale involved. Vandi promised me the world. Told me my car would be ready last week Friday (1 July). Mid afternoon on Friday he tells me no the car won't be ready, but will definitely be ready today (4 July) at 16:30.</p> <p>Didn't hear from him today at all. E-mailed him. No response. Phoned and asked for him. Was told he isn't available. Phoned back later to be told he wasn't in today and the telephone operator happily told me my car was in assembly, whereupon I informed her thatI was promised the vehicle later today.</p> <p>Happy phoned me, told me the car would be ready at 16:45 this afternoon.</p> <p>Well their version of ready is very different to ours, clearly. The car was not in any state to be handed back to us.</p> <p>My wife had a s**tfit. Not without cause.</p> <p> </p> <p>The response-"But we've been dealing with your husband!" What is that supposed to mean? I gave permission for them to do a lousy job....huh??? Really.</p> <p>I want to know when this car will be ready for collection. Really ready. Properly fixed.</p> <p> </p> <p>Is it that hard to get good, honest service in South Africa these days??</p> <p> </p>