Shocking Repair Work + Quality

<p>I would like to complain in regards to the terrible quality of service i have received from Renew-It Edenvale.</p> <p>My Audi had an attempted break in towards the end of November 2016.<br />The drivers windows was taken off & the front right fender cut open as well as the electronics disabled.</p> <p>The incident was reported to my insurer & a tow truck was sent to the location of the incident.<br />Car was then towed to Renew-It Edenvale.<br />Car was towed late on a Sunday evening.</p> <p>I attempted calling Renew-IT several times on the 1st week & could not get through due to "high call volumes".<br />The insurer sent out an external assesor to me on the Monday after the incident & all statements, case numbers & witness details were completed.</p> <p>On the 2nd week i received an sms stating the service advisor Gabi would contact me back.<br />Again no luck getting hold of Gabi.<br />Finally i got hold of Thabo at RenewIT, who advised he would call me within a few days & send the quote.<br />At this time the insurer also had no received any quote from Renew IT.</p> <p>Thabo duely called me back the next day with the detailed quote.<br />Which was approved by the insurer immediately.<br />The repair work including electronics took a few weeks to complete, however in this time i was assisted by Vandi, who provided me with status updates & sms"s.</p> <p>I then was advised to collect my car towards the end of 2016.<br />I received the car back, did a brief physical inspection & paid the necessary excess & collected my car from one of the female service advisors.<br />I was advised that the car was working perfectly fine.<br />As soon as i drove the car out of the yard i noticed that the car was malfunctioning & the epc light was on.<br />Prior to the incident my vehicle was perfectly fine with no issues.<br />I immediately took the car back to RenewIT.</p> <p>I was met with a "rude mechanic" who did a basic vag scan & advised that my car was faulty & RenewIt had done no repairs to it.<br />I disagreed with the mechanic advised on the electrical work that was done at RenewIt.</p> <p>The mechanic advised he would need to send car to Audi for assessment & this could only be done in 2017.<br />Again i disagreed & advised mechanic to send to Audi asap as i had been without the car for over a month already.</p> <p>Mechanic then made a booking for car to be sent to Audi Northcliff.<br />I received followup from Audi Northcliff that the High Pressure Fuel Pump was damaged & needed to be repaired<br />I was also advised that Audi believed that was a mechanical fault & not as a result of the incident, which i disagreed with.</p> <p>After a chat with my mechanic, the car was picked up from Audi for my mechanic to check himself.</p> <p>The vehicles ECU had been tampered with during the incident & the repair work to get it work by RenewIt left alot to question.</p> <p>An ECu modification had to be done by my mechanic to get the car working as the electrical wiring sone by RenewIT was malfunxtioning.</p> <p>The Fuel Pump was indeed faulty however upon analysis, it was found to have been tampered with either by the incident or the bad work done by RenewIT Edenvale.</p> <p>Based on a few other people i have chatted to in regards to the matter, it seems as though the electrical work done by RenewIT Edenvale was subpar to say the least.</p> <p>I have also noticed that the drivers window which was replaced has large air gaps which can be heard when driving.<br />Also the passengers door is currently not unlocking due to a faulty mechanism.</p> <p>Based on this experience i will never take my vehicle back to RenewIT Edenvale & wouldnt recommend anyone else either.</p>