Renew it takes bad service to new hights

<p>I called Renew it on 9June 2017, spoke to Warrick, send me car in for a quote. After receiving no feedback, I called back on the 13th, when Warrick told me the authorization was received on the 11th already, When asked why I wasn't notified his excuse was it was an oversight. He told me my car would take a week. My car went in on the 20th, on the 22 nd I received sms notification the my car is in panelbeating. This was the last communication I received. I called on the 26, and was told that they will let me know the status of my car. Then they call my mom and tell her they only received authorisation on the Sat the 24th. Renew it Edenvale takes 4 minutes and more to answer their phone, service personel are never available, never answer their phone calls, and when they do they give more attitude as the unhappy customer. Don't know why insurance companies have them on as approved panel beaters. Worse experience ever.</p>