KL
Karina L

1 reviews | Active since Aug 2012

04 Mar 2015, 08:24

Renew-it Edenvale - terrible service

My car had gone to Renew-it for repairs to the rear bumper and light, as they are the only service provider approved by my insurance.Once car was ready for collection, the first thing we tested was the rear break lights. They did not work, nor did any other of the back lights. The car stayed another night, I was informed the following morning that my car was now really ready and assured that everything was in order. We collected the car, tested the lights, all seemed fine. As my husband drove the car out of the parking lot, he realised that the car's power steering is not working. <br> <br> Having no confidence in Renew-it, I took my car to Suzuki, who found that a fuse that had blown which caused both the power steering and ABS to be disabled. Since all was fine before my car went to Renew-it for the body work, they concluded that the fuse must have blown while Renew-it had been working on the back lights.<br> <br> Although this is not an intentional fault on Renew-it's part, the car should not have been released to me in this state. Apart from the inconvenience it caused me (for having to take the car to Suzuki to have fixed), a car without ABS and power steering is a danger on the road.

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Replies (1)
Renew-it Edenvale
Renew-it Edenvale's reply19 Mar 2015, 10:47
Official
Hello KarinaLourens,

Thank you for your feedback.

We apologize for any inconvenience caused.

As per our telephone discussion, we sincerely apologize for the service you had received and will be taking the matter up with the relevant parties involved.

Should you have any further queries, please do not hesitate to contact our dedicated HELP DESK on 0861 FOR YOU (367 968).

Thank you.

Kindest Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za