Renew It

My car was in an accident on the 22 January 2018 its now 10 September 2018 and still waiting. Everytime i tried to find out they are rude and as for the Manager he should even be in that position. Now we believe the vehicle is at Kia due to Renew It damaging the engine. We have just been given the run around. This vehicle is on finance. I could be here the whole day telling you the story from day one until now, anyway we still have to wait another month or two. In the mean time we are using Uber who going to cover that cost not insurance company as they only cover cost for a month.