SM
Steve M

1 reviews | Active since Jul 2015

09 Oct 2017, 13:03

Poor Workmanship and service

My whole experience with Renew-it Edenvale has nothing but a nightmare. I have been really patient with them and also tried to resolve things in an amicable way.

Every time I had to deal with them it has been a nightmare.

I took my car to Renew-it Edenvale for front bumper repairs. The car was repaired but there were a few issues with the repair. - The grill was not aligned well. - The paint started cracking. - The Collision prevention was not working, Worked fine when I took it in. Took the car back the paint and the grill were repaired to a reasonably acceptable level. They somehow "forgot" the collision prevention assist.

Had an unfortunate indecent of being bumped from behind. Took the car in to Renew-it so the rear bumper. Wanted them to resolve everything simultaneously.

The rear bumper was fixed to a reasonably acceptable level, however they forgot to reattach rear bumper arch spats, and the diffuser was not exactly perfect and they still forgot to fix the Collision prevention assist. I had to complain about the rear bumper arch spats and the collision prevention assist until they eventually fixed it.

Now about a week ago I noticed that the paint on the front bumper is peeling off after just 5 months of the repair being done. I have complained on the Renew-it Group Telephone and I was promised a callback. No one has contacted me for about a week n. I sent an email, also no response. I called Renew-it Edenvale, they took my details and still no callback.

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Replies (2)
Renew-it Edenvale
Renew-it Edenvale's reply09 Oct 2017, 13:23
Official

Good day

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @Your Service
www.atyourservice.co.za

SM
Steve M's update25 Oct 2017, 08:19
Reviewer Update
Thank you for responding to my complaint. I really appreciate how the whole issue was handled. So thank you to everyone at Renew-it who took their time to resolve my issues. I want to especially thank Sharon who went the extra mile to assist. She was very sincere and helpful throughout the process.