1 reviews | Active since Jul 2015
Poor Workmanship and service
My whole experience with Renew-it Edenvale has nothing but a nightmare. I have been really patient with them and also tried to resolve things in an amicable way.
Every time I had to deal with them it has been a nightmare.
I took my car to Renew-it Edenvale for front bumper repairs. The car was repaired but there were a few issues with the repair. - The grill was not aligned well. - The paint started cracking. - The Collision prevention was not working, Worked fine when I took it in. Took the car back the paint and the grill were repaired to a reasonably acceptable level. They somehow "forgot" the collision prevention assist.
Had an unfortunate indecent of being bumped from behind. Took the car in to Renew-it so the rear bumper. Wanted them to resolve everything simultaneously.
The rear bumper was fixed to a reasonably acceptable level, however they forgot to reattach rear bumper arch spats, and the diffuser was not exactly perfect and they still forgot to fix the Collision prevention assist. I had to complain about the rear bumper arch spats and the collision prevention assist until they eventually fixed it.
Now about a week ago I noticed that the paint on the front bumper is peeling off after just 5 months of the repair being done. I have complained on the Renew-it Group Telephone and I was promised a callback. No one has contacted me for about a week n. I sent an email, also no response. I called Renew-it Edenvale, they took my details and still no callback.
Good day
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @Your Service
www.atyourservice.co.za
Good day
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @Your Service
www.atyourservice.co.za
