Poor service on progress updating

I have been phoning for the past 3 weeks to the number below ********** 606. I have spend over 3 hours of holding on the line over this period and nobody answers. Then I ghad to go through customer service so they can phone for hours to get hold of the branch and connect me. This is very poor service as the lines to contact them to find out when your car wil be ready is impossible?? The sms your contact persen is BS , did several times no feedback for days..

My car has been on the same STEP for 4 days and date promised was 22 May? Not sure cause I cant get hold of anyone at the branch. After several phone calls through cuts service last Monday while talking to actual employee there they admitted that I was not the first to advise on the not working lines. Poor service on letting customers know whats going on with their vehicles? Howe are we suppose to organize additional transport if you cant get updated on completion of the car??? Please call me to advise what's going on ********** 085