SR
Susan R

1 reviews | Active since Apr 2018

30 Apr 2018, 08:40

Poor service delivery

I had an accident where my wheel fell of my car and caused body damage to the vehicle. It took Re-new it @ Edenvale 7weeks to repair after constant communication from my side. On receiving my car there was no explanation on what was repaired, no list of parts used for repair either. As I drove with my car for the first time again, I realized the 1.Central locking system is faulty, 2.GPS micro card missing, 3.the cabial compartment still not fixed, 4.and 1x wheel nut missing on the "repaired " wheel. I'm contacted the allocated consultant 3 x in one week to report this, and still nothing has been done about it. I will DEFINITELY not recommend any services at Re-new it Edenvale.

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Replies (1)
Renew-it Edenvale
Renew-it Edenvale's reply30 Apr 2018, 10:09
Official

Good day

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced. The matter is currently being escalated to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @Your Service
www.atyourservice.co.za