Poor Service and Empty Promises

<p>On 27/02/2017 I was advised by my insurance to take my car to ReNew-IT Edenvale to be repaired. I dropped the car off expecting the car to be repaired. On 08/02/2017, I received a call stating that my car was ready. Upon inspection of the car I found that the work completed was of extremely poor quality. The bumper was not aligned correctly, the badges on the car was missing and there was a new dent on the boot. Upon further inspection I found scratches on the Front Passenger and Driver side doors which was not there when I took the car in. There was also a dent on the rear driver side door. This was also not there when I took the car in.</p> <p> </p> <p>The guys apologised and assured me that the problems would be resolved the next day. I would need to fetch my car with all the problems corrected the next day. The next day I arrived at the Panel Beaters. After being made to wait for nearly an hour, I discovered that nothing was done. The agent assigned to my query took photos of my queries again, and again I was promised that it would be sorted the next day.</p> <p> </p> <p>I notified my insurance and an assessor was sent out. I don’t know what the assessor did but on 17/02/2017 I was contacted by my insurance and told to fetch my car. All problems were sorted including the scratches. The agent guaranteed me of this. On 17/02/2017 I went to fetch my car.</p> <p> </p> <p>Problems again. The scratches were not resolved. The QA person assured me that he spoke to the Assessor and there was no mention of the scratches. I have e mail correspondence where I notified the insurance who in turn notified the assessor of the problems.</p> <p> </p> <p>I am still without my car. I am extremely appalled by both King Price insurance and ReNew-IT Edenvale. After several complaints both telephonically and via e mail, my issues have not been resolved and I still do not have my car. Each time I get an apology and promises that are not kept. No one is willing to take responsibility both from the insurance as well as the Panel Beater to get the problem resolved. The scratches were not there when the car went in.</p> <p> </p> <p>This claim has been a mess-up from the start with 6 issues since the claim began (2 with the rental car and 4 with the Panel Beater) , and it has not been resolved as yet (there could be more issues)</p> <p> </p>