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sandile D

1 reviews | Active since May 2011

07 Jul 2017, 11:05

PATHETIC,WORST SERVICE EVER

<p>My C Class was brought into Renew It Edenvale after it was hijacked to be fixed early April 2017. After weeks weeks delay the claim was finally approved on the 24th of April to be fixed. Mercedes Benz had to give authorization to cut the spare key and they had to write a letter.</p> <p>Renew It only started fixing the car Mid May which I dont understand why because they claim was only approved on the 24th of April. Mercedes Benz eventually sent the letter for the key and I scanned and emailed to the panelbeaters and they said all was well.</p> <p>This panelbeater did a worse job ever on my car and I have complained, wrote emails and still no one is assisting me. The cabinhole lock is missing and there paint chips on my car which they were suppose to fix.</p> <p>They called me telling me the car is ready but when I got there, Clive said the car wasnt ready. They gave it to me without properly washing it.</p> <p>A lady by the name of Sharon called me 3 weeks ago promising to assist me but till today she has never called me back with the solution. My spare key is still missing and they havent delivered it yet.</p> <p>I would recommend anyone to use Renew It Edenvale.</p>

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Replies (2)
Renew-it Edenvale
Renew-it Edenvale's reply07 Jul 2017, 11:37
Official

Good day

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @Your Service
www.atyourservice.co.za

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sandile D's update10 Jul 2017, 20:32
Reviewer Update

Since I wrote my review I am yet to receive an email, sms or a phone call from Renew IT. They promise but they never deliver. Same as before.

I still stand by my statement. WORSE SERVICE EVER!