Pathetic service

I took my car to Renew it Edenvale In April for a small scatch for repairs. It is a brand new Mercedes Benz 2018 model that costs about R710 000. My car stayed there for Two weeks after which I was told to come and collect it on the 2nd of May. when I got there my car had a small scatch on the bonnet which they tried to hide by paint / spray so that I do not notice. Unfortunately I did and the other part they repaired the paint looked so untidy you could swear my car was in a backyard workmanship.

I was not happy and I raised this with the manager that was on call then and he said I should bring the car back. Just after a day or two I realised there was some funny noise coming from the front seat belt, I wondered what happened as the scatch was by the left side of the back bumper with a small dent on the Rim. The left back door cannot open from outside but only from the inside. Mind you my sunroof is also malfunctioning as when I open it, it jams I do not know what happened to my car at Renewit Edenvale, let alone that my Rim was never even polished or repaired.

The same week on Saturday my husband washed it and noticed that there were white droplets of spray paint. I then called Renewit and the phone rang unanswered. I tried so many times until I decided to go there myself on the 26th of July. I requested the manager whom I was told was not on duty that day but instead a lady named Thandi (Manager) was brought to assist me. I voiced out my unhappiness pointing out all their mistakes and told her I was there to make arrangement for booking it in. I actually even told her I do not want my car repaired there anymore as my car came out worse. Thandi insisted they will fix all their errors and told me I should bring my car in any day and she will organise a courtesy car for me. she even gave me her cell number and told me to call her anytime should I need anything. Little did I know she wanted to get me out of her sight.

Then yesterday ( 31st July) I called Thandi to tell her that I would like to bring my car for repairs in the afternoon or today morning (1st August). She told me it was not a problem at all and promised to call me back at 10:00 to confirm the arrangements. Well guess what... I waited for her call the whole day yesterday and after 14:00 called her twice and she never answered her phone and after numerous calls I sent her a message as I had taken leave from work. She didn't budge returning my calls let alone respond to the simple sms.

This morning I called her twice, again twice in the afternoon and no return of my calls. I decided to call her in the evening using another number to check if she was deliberately ignoring my calls and if it was ok to drop my car tomorrow morning (2ndAugust).

Oh wow...what a shock I got. I politely greeted her and told her whom I was...!

She immediately raised her voice and told me what a **** am I calling her after hours and that its her private line that i'm calling, I must respect it as she ****in knock off at 16:00. She hung up on me. What a rude, *********** pathetic manager, full of excuses with zero respect for clients. She has no moral empathy for clients I wonder who put her in place as a manager as she does not even understand the basics of customer service.

When I collected my car I was assisted by the lady called happy who respects clients and offered the best service ever. Maybe as a company you should promote her and take Thandi to customer service training as I would not ask you to teach her respect.

I am aggrieved as this is my new car that was delivered in Feb, the value of my car has deteriorated and now treated like a fool who must now beg for my rights. I was sent to this place by my insurer (Momentum) whom I must now take my complaint to as I feel Momentum is too professional to work with suppliers like this.

Renewit Edenvale you do not deserve loyal customers as your workmanship is very very poor, I wonder why insurance companies still use you. I have seen all your bad reviews and from what I gather maybe you should consider closing your business and stop ******** people.

Frustrated soul! Email: **********