Pathetic Communication and Service.

<p>I took my car in for replacement of the rear bumper, had to fight to get a quote for a NEW not repaired bumper, eventually got the quote and submitted it to my Insurance for approvals etc. Approved by my insurance, I left the car there for a week and when I collected the car the bumper had been repaired not replaced. After heated debate and aguing with their service team it was agreed to order and replace the bumper with a NEW one. Renew-it later called me to take the car in for a same day replacement as per teleconference with my brokers etc., get there and the story again changes, they now need to sample the colour first, 15 minutes I get told, more than an hour later and I am still waiting, I had to call their Operations Director Ian Finlay who frankly has no client dealing s****s whatsoever. USELESS and untruthful staff is what you deal with at Renew-it. Will never deal with them again!!!</p>