*********** ******!!!

I took my car in for dents and scratched via my insurance who actually allocated me somewhere else and I insisted on going to renew-it Edenvale! worst mistake of my life!!! when I brought in the car, I requested that they do additional work that would be paid for separate from the insurance claim, they sent me a quote 4 days later(first sign of downhill) I accepted the quote. 2 weeks later I received an sms to say my vehicle is ready and a consultant would call me that day to arrange pick up, the call came 2 days later(2nd sign of mudslide) I came to pick up my vehicle on a Friday midday, before I even go to reception I saw my car and I could see from a distance that the job was not complete. Long and short of it I had a long drawn out explanation from Justin and the quality manager and they promised it would be sorted within a week. only 2 weeks later do I get the infamous sms proclaiming their completion. On Saturday morning I drive there hoping to collect my vehicle, I pay, sign all release documents before going to the car(how stupid could I be!!)

I get to my car the work is still not complete!! scratches not complete! new scratches to which their front end person Brogan refers to as "mere dirt"!! She proceeds to produce the invoice and tells me the work I am referring to was not quoted for, I show her the quote sent to me, the quote and the invoice lists different items with different prices but everything comes to the same total!(wow!! great accounting cooks!) I tell her that I want a refund on the work not done, she says she cant because her Financial manager is the one with the password. I tell her I am leaving the car and demand to have it complete by Monday afternoon, she sarcastically laughs, says to me that wont happen as she walks away into their back office.

Never have I been so disrespected as a customer, they are ***** who are *********** and disorganized. Their workmanship has gone to the dogs it's so sad. Word of advice, if you're going to be such ***** up with your work, can you at least have a decent PR face who could attempt to save the situation and not some lousy and rude person(Brogan) with a **** smile that just rubs salt into a gaping wound!!!

Oh and can we talk about your reception, I'm currently waiting for someone to pick up my 4th attempt of a call. 9min and waiting.....

Get yourselves sorted out!!!!!