Friendliness, Professionalism, Customer Service Focused and Quality Workmanship

<p>What a positive and pain-free experiernce this was after my car was damaged in an accident.</p> <p>Once my insurance had approved the claim, Renew-It Edenvale called me to make the booking.</p> <p>It was positive from the start, starting with the friendly Reception, to the Car getting admitted, to the drop off by Renew-It. No sooner was I home, I received an sms and email informing me that the car had been checked in.</p> <p>There after it was constant updates via SMS, Email and phone calls from Happy (Customer Service Agent).<br />I knew that I had nothing to worry about.</p> <p>Once the car was ready to be collected, Happy called me to let me know that I could come through to collect. I asked for a pickup and she gladly obliged.</p> <p><br />The Inspection and sign off went as expected. During the inspection, I don't know why I was actually surprised at the quality of the repair, but I was. (I do. Unpleasant experiences in Lenasia a long time ago)<br />It was so well done that I could not have asked for better.</p> <p>Imagine my surprise this morning (Saturday 17th September 2016) when I opened the bonnet to check the Water and Oil in the engine, only to find that they had put in a new engine as well. Just kidding. But they cleaned and polished it. That is going beyond.</p> <p>I am truly impressed at the level of Friendliness, Professionalism and Customer Service Focused attitude of ALL at Renew-It. I was even given a little bottle of touch up paint for which I am so grateful for.</p> <p> </p> <p>Thank you Renew-It Edenvale for such a positive experience.</p>