feedback on progress

<p>My car was towed to renew_it edenvale on the 25th November 2016. My insurance authorised the repairs on the 2nd december 2016 at 8:45 in the morning. I called renewit to confirm it they had received authorisation to repair to which they said no and since then no one has called me back with feedback.. This morning I called my insurance to double check to which they advised they sent the authorisation twice for repair , I then called renewit again and they say they do not have authorisation. Please investigate this as I need my car asap . My courtesy vehicle expires soon. Gabisile is the advisor appointed to me. I need to know what is going on with my vehicle . </p>