Dissatisfied customer

My car was taken inn on the 15th of July, their communication has been so bad that I had to go there myself to see what was taking long. When I got there the Service Advisor did not even want to speak to me. I managed to get to see the car and I was told parts would arrive that afternoon. Again I had to send endless emails to get an update to which I was eventually told that my car is still not ready. Poor communication, service and a lack of SLA and urgency. I am definitely taking this up with my insurer hoping they can do something about this poor service. This cannot be a standard of doing any business. I am flabbergasted with RenewIt's service.