Damage to car caused by Renew it - no assistance!

Accident 2/2 & car to Proline Renew-it contrary to insurance inst. Resolved & Renew-it Edenvale handle repairs. 24/2 rec email insurance confirm all auth & they given all req to start repair. 2/3 collect car, discovered further damage not there previously, Randy from Renew-it Edenvale said will look photos of when car came in & get back to me. Further inspection, discovered not only damage to drivers door, boot panel missing, rear window spray broken, boot & exhaust not aligned. In addition, owe R250 for e-tolls not use. Follow up & sent someone to sit there every 2 day, finally agreed bring car back 27/5 but no courtesy car, only 1 day. On way to fetch car I called to ensure all in order - not surprised car not ready! 29/5 was advised I could collect car (3 day no car) as \parts"waiting for not arrived. Inspected car - only boot & exhaust aligned? Assured by Randy that \""parts\"" will arrive 1/6. They will collect car from work & swop with courtesy car"