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TK
Tracy K

1 reviews | Active since Apr 2016

06 Jun 2016, 13:15

BUNCH OF *******

<p>I called them to take my car there for a quote.</p> <p>I spoke to Ntebo Mbatha, who advised that because I never had insurance, to get a quote on my car I had to pay R550.</p> <p>I paid this but when Warwick looked at my car, he said to fix the damage I had caused, would be too expensive (I thought this was nice of him intially but obviously he was just too lazy to do the quote) and he only quoted me on the damaged caused by an insured third party.</p> <p> </p> <p>Which means that I had paid R550 for a quote because I never had insurance but then Warwick only quoted me on what was covered by this other guy's insurance so WHAT WAS MY R550 FOR???????????</p> <p> </p> <p>They refuse to refund me my money back and therefore have ****** it!</p> <p>The attitude I have received from Michelle also leaves A LOT to be desired!!!!!!!!!</p> <p>It amazes me that such a big company has no values/morals!!!!!!!!!!!!!!!!!!!!</p>

0
Replies (8)
Renew-it Edenvale
Renew-it Edenvale's reply06 Jun 2016, 13:53
Official

Hello TracyKiesser ,

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za

TK
Tracy K's update06 Jun 2016, 14:10
Reviewer Update

Thank you. I hope this doesn't get pushed under the mat because it is a lot of money for me and I really don't think it is fair that everyone has a different story as I am the one suffering because of it.

I hope you get back to me

TK
Tracy K's update08 Jun 2016, 08:57
Reviewer Update

I have still not received feedback regarding this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

TK
Tracy K's update09 Jun 2016, 06:28
Reviewer Update

Why should I have to suffer financially because your organisation doesn't bother training their employees properly... For them to give the right information???

And they can't turn around and tell me it was for the insurance because I was taking my car there to fix the damage I HAD CAUSED... WHICH IS NOT COVERED BY INSURANCE!!! WHY WOULD I HAVE PAID THE R550 IF I WASN'T INSURED!!!!!

Considering you haven't bothered responding yet... I'd be INCREDIBLY surprised if you do so now!

I will continue until I receive the money YOU HAVE ******!!!!!!!!!!!!!!!!!!!!!

TK
Tracy K's update10 Jun 2016, 07:58
Reviewer Update

STILL AWAITING YOUR RESPONSE AND MY REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

TK
Tracy K's update15 Jun 2016, 06:20
Reviewer Update

I WILL TAKE THIS FURTHER IF THAT IS WHAT YOU WOULD PREFER????????????????????????????????????????

TK
Tracy K's update15 Jun 2016, 07:07
Reviewer Update

WHAT A SURPRISE!!!

However, some people actually work for the money they have instead of *****ing it so anything you have to say to me can be said via email... I am in meetings for most of the day!

TK
Tracy K's update15 Jun 2016, 07:41
Reviewer Update

As said, initially I went in to get a quote which I was going to pay cash for... which Ntebo said is why I had to pay R550. I paid and now all of a sudden, it's for the insurances quote?

IS THAT ONLY BECAUSE WARWICK WAS TOO LAZY TO GIVE ME THE CASH QUOTE?????

I will continue with this UNTIL YOU GIVE ME MY MONEY BACK! DON NOT TELL ME I AM RUINING YOUR BUSINESS - (DIANA CHINGANYA) You have ****** from me so I couldn't care less about your business!!!!!

And as said, I WORK FOR MY MONEY INSTEAD OF *****ING IT FROM PEOPLE so phoning me while I'm working is obviously inconvenient!

YOU ARE ALL STILL A BUNCH OF ***** AND *******