BAD SERVICE-NU 125 942

On the 3rd of April 2017 a claim was registered for a C 200 NU 125 942. The vehicle was taken to ReNewIT Edenvale. We received worse service ever from ReNew It. We live in Durban but the car was in JHB. When we eventually received the car back we were promised that a RenewIT in Durban will assist us get our Spare Key and assist us with dents and a cabin hole which was not fixed. But when I inquired this later they all said they never such a thing, we must bring the car back in JHB to get it coded and fixed. I wrote countless emails to Mercedes Benz SA as well as Regent about the conduct of their service provider but all of my emails and telephones were ignored, never responded to. I then decided to go to Mercedes Benz -Durban and buy a spare key myself and get it coded which costed me R6 887. I urgently need a refund for the money I spent! I am fed up with Regent Insurance and their service. I need my money back. Their service provider RenewIT was suppose to do everything which I have just done. I dont know whether their claimed for it or not, at the end of the day my Insurance company was Regent.