1 reviews | Active since Sept 2015
Bad service during a repairs process
<p>The service I am currently getting while my vehicle is being fixed is very poor. No concrete feedback on when will the car be finished.They have already missed the deadline given by them when I delivered the vehicle for repairs. I currently have to suffer additional car rental fees by having to keep postponing the end of the rental.</p> <p>The website that is supposed to assist i.e. @yourservice and their customer service center are speaking different languages.Management needs to coordinate these 2 . </p>
Hello Ramedupi ,
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za
Hello Ramedupi ,
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za
Hi
This official response is a generic response. Since this response i only received a call from a marketing manager on the same day this was posted. It looks like bad service is in the DNA regarding customer service. Up until today no one senior has contacted me to update me on the progress of the repairs. Taking in to consideration that Renew it -Edenvale customer service personell say the system they are using @yourservice is unreliable and as customers we should ignore it. More effort should have been made to communicate with me.
The cherry on top is even when I made an effort to get an update I was put through to the manager and the telephone rang until it stopped.p.s. Apparently the customer service agent assigned to me has been dismissed or resigned and no one had the kindness to give me a call as their paying customer to let me know who is his/her replacement. Just saying.
Hi
This official response is a generic response. Since this response i only received a call from a marketing manager on the same day this was posted. It looks like bad service is in the DNA regarding customer service. Up until today no one senior has contacted me to update me on the progress of the repairs. Taking in to consideration that Renew it -Edenvale customer service personell say the system they are using @yourservice is unreliable and as customers we should ignore it. More effort should have been made to communicate with me.
The cherry on top is even when I made an effort to get an update I was put through to the manager and the telephone rang until it stopped.p.s. Apparently the customer service agent assigned to me has been dismissed or resigned and no one had the kindness to give me a call as their paying customer to let me know who is his/her replacement. Just saying.