Bad bad service

Looks like the only way to be assisted at Renew-it Edenvale is to post a review on helo-peter. My car has been with this branch since 29 Nov 2017. Todate, no work has been done on the car and nobody bothers to give an update. I have had to take time out from work to get an uodate and they keep lying to. Phone calls are not returned. One minute im told the parts have arrive and the next minute the parts are still on back order and are yet to arrive in the country. Emails sent to senior management, no respone even to acknowledge receipt of the email. They changed my service agent three times already and now im back to service agent 1, the original one. Still no updates. The other service agent was bad that she even shouted at me when i went to get an update. She refused to assist me next time i went to the brach again.